Comments on: Apple support burns… http://www.peterelst.com/blog/2006/11/27/apple-support-burns/ Flash Platform Geek Wed, 04 Jan 2012 21:31:54 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sean http://www.peterelst.com/blog/2006/11/27/apple-support-burns/comment-page-1/#comment-10296 Sean Tue, 28 Nov 2006 23:30:59 +0000 http://www.peterelst.com/blog/2006/11/27/apple-support-burns/#comment-10296 I've had problems with the Magsafe adapter too. Except on mine, it was the connection receptor on the DC-in board itself rather than the adapter, and that necessitated shipping the Macbook in for repair. The guy told me it could be gone for 7-10 days! Fortunately it only took 3, but still, I was virtually useless when it came to work for those 3 days. I’ve had problems with the Magsafe adapter too. Except on mine, it was the connection receptor on the DC-in board itself rather than the adapter, and that necessitated shipping the Macbook in for repair. The guy told me it could be gone for 7-10 days! Fortunately it only took 3, but still, I was virtually useless when it came to work for those 3 days.

]]> By: Some1InBelgium http://www.peterelst.com/blog/2006/11/27/apple-support-burns/comment-page-1/#comment-10292 Some1InBelgium Mon, 27 Nov 2006 23:38:43 +0000 http://www.peterelst.com/blog/2006/11/27/apple-support-burns/#comment-10292 Sadly I have to say that the standards for all things Apple are a lot higher in the US or even the UK compared to over here in Belgium. For instance... When I last ordered some prints from the iPhoto shop, I found they were very dark. Support in Belgium... nada... When I talked to an Apple store employee about it on my last visit to the US, he said that the US has an 800 number you can call when you have complaints about prints and that they would be very happy to reprint them. Another example. In the 2 years I am now a Mac user, I have yet to find Belgian Apple dealer employees that actually know the product. Usually they are very ignorant and not very helpful at all. Stuff like you are now experiencing should not be an issue. Most certainly not with kit costing over $2500! You should be able to walk in to a dealer store and just replace it... but sadly this is not the case. We desperately need an official Apple store in Belgium so the current Apple dealers start waking up and actually help their customers... It's sad... really sad. I really love Apple products and have no regrets about switching but ignorant dealers and support employees give Apple a bad name... My 5 cents... Sadly I have to say that the standards for all things Apple are a lot higher in the US or even the UK compared to over here in Belgium.

For instance… When I last ordered some prints from the iPhoto shop, I found they were very dark. Support in Belgium… nada… When I talked to an Apple store employee about it on my last visit to the US, he said that the US has an 800 number you can call when you have complaints about prints and that they would be very happy to reprint them.

Another example. In the 2 years I am now a Mac user, I have yet to find Belgian Apple dealer employees that actually know the product. Usually they are very ignorant and not very helpful at all.

Stuff like you are now experiencing should not be an issue. Most certainly not with kit costing over $2500! You should be able to walk in to a dealer store and just replace it… but sadly this is not the case. We desperately need an official Apple store in Belgium so the current Apple dealers start waking up and actually help their customers…

It’s sad… really sad. I really love Apple products and have no regrets about switching but ignorant dealers and support employees give Apple a bad name…

My 5 cents…

]]> By: Peter http://www.peterelst.com/blog/2006/11/27/apple-support-burns/comment-page-1/#comment-10290 Peter Mon, 27 Nov 2006 23:06:45 +0000 http://www.peterelst.com/blog/2006/11/27/apple-support-burns/#comment-10290 Thanks for the feedback guys, was meaning to get me a second adaptor anyway so when I get the broken one replaced I'll have one spare and won't have to carry it around all the time. Just about any post I've read about magsafe adaptors melting were resolved within a few days. It seems Apple support over in the US has some different standards than over here in the Benelux. Still don't think its acceptable having to wait 5 days for a very basic replacement part if I can get the same shipped within 24 hours from their store. Thanks for the feedback guys, was meaning to get me a second adaptor anyway so when I get the broken one replaced I’ll have one spare and won’t have to carry it around all the time.

Just about any post I’ve read about magsafe adaptors melting were resolved within a few days. It seems Apple support over in the US has some different standards than over here in the Benelux.

Still don’t think its acceptable having to wait 5 days for a very basic replacement part if I can get the same shipped within 24 hours from their store.

]]> By: Randy Troppmann http://www.peterelst.com/blog/2006/11/27/apple-support-burns/comment-page-1/#comment-10289 Randy Troppmann Mon, 27 Nov 2006 22:41:06 +0000 http://www.peterelst.com/blog/2006/11/27/apple-support-burns/#comment-10289 I forgot my adapter once and ended up biting the bullet and buying another apple branded one. This has been very useful though since I keep one at home and one at work now. I forgot my adapter once and ended up biting the bullet and buying another apple branded one. This has been very useful though since I keep one at home and one at work now.

]]> By: Joc http://www.peterelst.com/blog/2006/11/27/apple-support-burns/comment-page-1/#comment-10288 Joc Mon, 27 Nov 2006 22:39:48 +0000 http://www.peterelst.com/blog/2006/11/27/apple-support-burns/#comment-10288 A few months after I received my MacBook Pro the magsafe connector stopped working. The pins refused to come out of their housing and no connection could be made unless I tipped the whole machine on it's side. I spent a frustrating half an hour with tech support asking me to do all the things I had tried already. At one point they asked if I had a duck face or something?! So I booked a Genius bar appointment. They spent 2 minutes fiddling with it, said it was dead and promptly handed me a brand new power supply. No AppleCare needed. No complaints here. Joc A few months after I received my MacBook Pro the magsafe connector stopped working. The pins refused to come out of their housing and no connection could be made unless I tipped the whole machine on it’s side.

I spent a frustrating half an hour with tech support asking me to do all the things I had tried already. At one point they asked if I had a duck face or something?!

So I booked a Genius bar appointment. They spent 2 minutes fiddling with it, said it was dead and promptly handed me a brand new power supply.

No AppleCare needed. No complaints here.

Joc

]]> By: Mark Drew http://www.peterelst.com/blog/2006/11/27/apple-support-burns/comment-page-1/#comment-10287 Mark Drew Mon, 27 Nov 2006 22:24:53 +0000 http://www.peterelst.com/blog/2006/11/27/apple-support-burns/#comment-10287 I forgot my power adaptor at work on friday, spent the whole weekend without a charger and I should say that a spare power adaptor for the MBP's is a must. I mean, you can get another plug (for your relevant country region, that is easy enough) but I have another THREE chargers for my other iBook and PowerBooks that are completely useless, I wonder if we can get an adaptor for the magsafe adaptor? I forgot my power adaptor at work on friday, spent the whole weekend without a charger and I should say that a spare power adaptor for the MBP’s is a must. I mean, you can get another plug (for your relevant country region, that is easy enough) but I have another THREE chargers for my other iBook and PowerBooks that are completely useless, I wonder if we can get an adaptor for the magsafe adaptor?

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