Comments on: Acer support - does it exist? http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/ Flash Platform Consultant Wed, 08 Oct 2008 11:13:31 +0000 http://wordpress.org/?v=2.6.2 By: Jack http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-19414 Jack Tue, 07 Oct 2008 13:59:55 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-19414 I bought an Acer 19" LCD monitor almost exactly a year ago. It has a 3 year warranty and I had a malfunctioning DVI connection. Before going to the trouble of shipping it all the way to Texas, I took it to someone with a different computer and DVI cable. Same reaction, "No Signal Detected" So I paid shipping and sent it hoping for a repair or replacement of a refurbished monitor same as mine. When I got it back I was disappointed to receive it in the same condition and a paper saying only "monitor has been repaired". Customer service said I could send it back (at my cost) and also asked "did you use it in an unusual way or drop it?" Trying to put the blame on ME. I am very disappointed with their customer service to say the least. I bought an Acer 19″ LCD monitor almost exactly a year ago.
It has a 3 year warranty and I had a malfunctioning DVI connection.
Before going to the trouble of shipping it all the way to Texas, I took it to someone with a different computer and DVI cable.
Same reaction, “No Signal Detected”
So I paid shipping and sent it hoping for a repair or replacement of a refurbished monitor same as mine.
When I got it back I was disappointed to receive it in the same condition and a paper saying only “monitor has been repaired”.
Customer service said I could send it back (at my cost) and also asked “did you use it in an unusual way or drop it?” Trying to put the blame on ME.
I am very disappointed with their customer service to say the least.

]]> By: Louise http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-19078 Louise Tue, 12 Aug 2008 07:38:31 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-19078 NEVER AGAIN, Acer Support Australia have delivered our laptop to the wrong address and it looks like it has gone in to the IT Dept, I spoke to muppett after muppett and the last straw was some donut who told me that they needed to collect it and fix it and then return it to us, he actually hung up on me when I asked for his name (perhaps he was the cleaner who just picked up a ringing phone as he was passing) Never again will I buy an Acer, oh and my compensation was an extension on my warranty, well don't worry ACER SUPPORT I won't be using that... Grrrr NEVER AGAIN, Acer Support Australia have delivered our laptop to the wrong address and it looks like it has gone in to the IT Dept, I spoke to muppett after muppett and the last straw was some donut who told me that they needed to collect it and fix it and then return it to us, he actually hung up on me when I asked for his name (perhaps he was the cleaner who just picked up a ringing phone as he was passing)

Never again will I buy an Acer, oh and my compensation was an extension on my warranty, well don’t worry ACER SUPPORT I won’t be using that…
Grrrr

]]> By: Brady http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-19070 Brady Sat, 09 Aug 2008 07:09:45 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-19070 This is probably too old for me to be posting on it but I do have something to say. I recently contacted Acer due to my idiocity in messing with partitions on my laptop. They were very nice about everything. All the guy I got on the line had to do was register my product and he said the recovery discs were on their way. This is probably too old for me to be posting on it but I do have something to say. I recently contacted Acer due to my idiocity in messing with partitions on my laptop. They were very nice about everything. All the guy I got on the line had to do was register my product and he said the recovery discs were on their way.

]]> By: Michael http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-18535 Michael Thu, 05 Jun 2008 23:16:42 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-18535 I purchased an Acer Aspire 5100 notebook for my daughter on May 15 2007 for college. By April of 2008 the left mouse pad button had become stuck and did not work. I called Acer and they had me ship it to their Texas repair center. when I received it back about 2 weeks later the mouse pad had been replaced but the laptop would not boot, I got a media error so I called them right away and told them the problem and they had me ship it back to them again; 2 weeks later I get back the laptop with a letter that stated no defect found you need to reinstall your hard drive for the computer to boot up. Now I am very confused because the computer still will not boot up and they are telling me to install a hard drive so I call them yet again and this time I am put through to the 2nd level to talk directly to a technician (so they said) the Tech pulls up the tickets from the first and 2nd times I had to send it in and tells me that according to the repair technician my hard drive was missing when they received it the first time and told me that if I installed it my computer would boot up. I asked this idiot that If I had removed the hard drive why would i have shipped it back to them for failing to boot up? when I asked to speak with a manager or supervisor I was told they do not take calls, I asked if they would investigate this to determine if the technician who took my laptop apart misplaced, damaged or stole the hard drive and he said no that there was no reason to since it wasn’t installed when they received it. He then told me there was nothing they (Acer) would do. He would not give me any number or address to file a complaint with. I had to call another number to get a P.O. Box address that I could write to as if that will work. I purchased an Acer Aspire 5100 notebook for my daughter on May 15 2007 for college. By April of 2008 the left mouse pad button had become stuck and did not work. I called Acer and they had me ship it to their Texas repair center. when I received it back about 2 weeks later the mouse pad had been replaced but the laptop would not boot, I got a media error so I called them right away and told them the problem and they had me ship it back to them again; 2 weeks later I get back the laptop with a letter that stated no defect found you need to reinstall your hard drive for the computer to boot up. Now I am very confused because the computer still will not boot up and they are telling me to install a hard drive so I call them yet again and this time I am put through to the 2nd level to talk directly to a technician (so they said) the Tech pulls up the tickets from the first and 2nd times I had to send it in and tells me that according to the repair technician my hard drive was missing when they received it the first time and told me that if I installed it my computer would boot up. I asked this idiot that If I had removed the hard drive why would i have shipped it back to them for failing to boot up? when I asked to speak with a manager or supervisor I was told they do not take calls, I asked if they would investigate this to determine if the technician who took my laptop apart misplaced, damaged or stole the hard drive and he said no that there was no reason to since it wasn’t installed when they received it. He then told me there was nothing they (Acer) would do. He would not give me any number or address to file a complaint with. I had to call another number to get a P.O. Box address that I could write to as if that will work.

]]> By: Bastiaan http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17920 Bastiaan Thu, 03 Apr 2008 17:22:52 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17920 One more: my acer Aspire keeps giving blue screens. After it came back from "repair" in Texas Windows was reinstalled but I still had all the problems I had before. When I asked Acer on the phone if they would do a real repair if I would send it in again their answer was: "probably not". Acer Customer service is terrible. One more: my acer Aspire keeps giving blue screens. After it came back from “repair” in Texas Windows was reinstalled but I still had all the problems I had before. When I asked Acer on the phone if they would do a real repair if I would send it in again their answer was: “probably not”. Acer Customer service is terrible.

]]> By: Michael Badell http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17402 Michael Badell Thu, 10 Jan 2008 23:39:42 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17402 I have now been on hold with acer support in Texas for 30 minutes. I bought an Acer Aspire 5720 2 weeks ago December 27 , 2007. The HD DVD did not work. Now after downloading a new video driver software I am still trying to get it to work on a HD screen. Acer does not respond to its mail support and paces you on hold for ever. The laptop is nice though I have now been on hold with acer support in Texas for 30 minutes. I bought an Acer Aspire 5720 2 weeks ago December 27 , 2007. The HD DVD did not work. Now after downloading a new video driver software I am still trying to get it to work on a HD screen. Acer does not respond to its mail support and paces you on hold for ever.
The laptop is nice though

]]> By: Dan Scott http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17348 Dan Scott Sat, 05 Jan 2008 12:06:42 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17348 I bought an Acer T690 desktop from COMPUSA and when I opened it, it came with NO USER MANUAL and NO RECOVERY CD'S. After contacting CompUSA they told me that Acer does not supply these and to contact them. I contacted Acer through their email since their phone number is non-existant and again and again and again....STILL NO RECOVER CD'S. I bought an Acer T690 desktop from COMPUSA and when I opened it, it came with NO USER MANUAL and NO RECOVERY CD’S. After contacting CompUSA they told me that Acer does not supply these and to contact them. I contacted Acer through their email since their phone number is non-existant and again and again and again….STILL NO RECOVER CD’S.

]]> By: unhappy customer http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17172 unhappy customer Sun, 16 Dec 2007 09:08:00 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17172 http://forum.notebookreview.com/showthread.php?t=17907&page=110 And I do have Advantage warranty. http://forum.notebookreview.com/showthread.php?t=17907&page=110

And I do have Advantage warranty.

]]> By: Giannis http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17063 Giannis Fri, 07 Dec 2007 17:15:22 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-17063 Greg Cautrell (01:19:53) : My brand new Acer Aspire notebook is currently on its 4th trip to their Texas Repair facility. It has not worked more than 8 hours since it came new from the box on Christmas day(it’s now March 2). It crashes and reboots, then won’t restart at all. Once they sent me a new hard drive and had me change it myself! They don’t know how to fix it, yet won’t just send me a different computer. This is a brand new unit! Acer will never get another cent of my money. 2007 Vernard (02:52:09) : response to Greg Cautrell: Holy Sh*t, we have the same, EXACT problem. Is it an Aspire 5100? I have an Aspire 5100 and i have exactly the same problems with you guys. I bought it in January 06 and i send it for repair in June. They replaced 4 hardware devices!! The second time i sent it for repair, was 1st November and they repaleced my hard drive. When i received it, i send it immediately back was it wasn't working at all and they replaced my motherboard. When i received it, it worked for 2 days and then a "blue screen of death" appeared. Now is the 4th time i am sending it to Texas and i am thinking of buying sth else, like HO, or SONY. N E V E R A G A I N A C E R T H E Y A R E T H E W O R S T J U N K Greg Cautrell (01:19:53) :

My brand new Acer Aspire notebook is currently on its 4th trip to their Texas Repair facility. It has not worked more than 8 hours since it came new from the box on Christmas day(it’s now March 2). It crashes and reboots, then won’t restart at all. Once they sent me a new hard drive and had me change it myself! They don’t know how to fix it, yet won’t just send me a different computer. This is a brand new unit! Acer will never get another cent of my money.

2007
Vernard (02:52:09) :

response to Greg Cautrell:
Holy Sh*t, we have the same, EXACT problem. Is it an Aspire 5100?

I have an Aspire 5100 and i have exactly the same problems with you guys. I bought it in January 06 and i send it for repair in June. They replaced 4 hardware devices!! The second time i sent it for repair, was 1st November and they repaleced my hard drive. When i received it, i send it immediately back was it wasn’t working at all and they replaced my motherboard. When i received it, it worked for 2 days and then a “blue screen of death” appeared. Now is the 4th time i am sending it to Texas and i am thinking of buying sth else, like HO, or SONY.
N E V E R A G A I N A C E R
T H E Y A R E T H E W O R S T J U N K

]]> By: PrincessMisery http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-16375 PrincessMisery Sat, 03 Nov 2007 11:15:39 +0000 http://www.peterelst.com/blog/2007/01/25/acer-support-does-it-exist/#comment-16375 Update::: I ordered their factory restore disks for $30 and everything works on my Acer just fine now. Their support was actually really nice and I didn't get foreign people on the Tech Line. Now I just need some RAM and I should be fine. I'm a tad happier with them now. Update:::

I ordered their factory restore disks for $30 and everything works on my Acer just fine now. Their support was actually really nice and I didn’t get foreign people on the Tech Line. Now I just need some RAM and I should be fine. I’m a tad happier with them now.

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